Report an Outage

If you experience a power outage, please call us immediately at 800-750-8212 where you will visit with dispatch personnel to answer and respond to outage questions 24 hours a day, 7 days a week. 

The more members who report an outage, the better our outage management system can pinpoint the location and extent of the issue. This helps our crews respond faster and more efficiently to restore power to everyone.

View outage map

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Please verify that the issue is not related to your electrical system prior to making a report. 
When reporting an outage, please be able to give the following information:
  1. Account number, last name and/or meter number
  2. Do you know what caused the outage or where the trouble is?
  3. Location
  4. Time you discovered you didn't have power. 
Service Fee

Please keep in mind that Mor-Gran-Sou Electric will service all line trouble or outages up to and including the yard pole. This does not include the member’s yard light or its switch control unit. Should a member report an outage and Mor-Gran-Sou Electric’s lineworkers determine the circuit breakers (switches) on the yard pole in the "OFF" position, which was the cause of the outage, a service fee will be charged to the member. It is very important that members check their own wiring, fuses or switches. 

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