Home » Cooperative » Service Rules & Regulations » E. Member Complaints

• Annual Meeting
• Assistant General Manager Report
• Finance Report
• General Manager Report
• Member Services
• Operations Report
• Articles & Bylaws
• Board of Directors
• Cooperative Principles
• History
• Job Openings
• Mission Statement
• News
• Center Pages
• Service Area
• Service Rules & Regulations
• 1. Introduction
• 2. Terms & Conditions
• 3. Billing Practices
• 4. Service Charges
• 5. Deposits
• 6. Line Extension
• 7. Operation and Maintenance
• Staff
• Touchstone Energy

E. Member Complaints

1. All member complaints will receive prompt and courteous attention.
2. Every effort will be made to achieve complete member understanding and satisfaction in resolution of the complaints.
3. Members will be provided the opportunity to discuss their concerns with the Board of Directors.