Credit Card Requirements
Requirements by credit card companies may affect you
We often hear of security breaches, and credit card companies are requiring tighter security to protect personal information. The Payment Card Industry (PCI) has requirements for credit card payments that impact the way Mor-Gran-Sou Electric Cooperative, Inc., accepts credit card payments.
Mor-Gran-Sou customer service representatives cannot verbally accept credit card payments by phone. So how does this affect you, the member-owner, when you want to make a credit card payment? Credit card payments can still be made over the phone, but instead of talking to a customer service representative, you must utilize our Interactive Voice Response (IVR) system. This system is PCI compliant by calling 1-877-853-5865. We are required to be in compliance with PCI regulations to avoid very costly penalties and fines. Members may pay by credit card, through SmartHub on their mobile device, or through the “My Account” link on the home page of our website at www.morgransou.com.
Mor-Gran-Sou remains committed to you, the member-owner. The personal touch and exceptional customer service you are accustomed to remains. Mor-Gran-Sou personnel are only a phone call away to answer your questions and concerns, including questions about your electric utility bill.
Mor-Gran-Sou continues to accept payments by check, cash, money orders, and of course, credit cards. If you call the office wanting to make a credit card payment, please be advised you will be transferred to the IVR pay-by-phone payment option. When calling 1-877-853-5865 to make a credit card payment, you will be able to choose prompts to check your account status, make a payment and update personal information affecting your account, such as a phone number, etc. Thank you for your continued patronage to Mor-Gran-Sou. We work diligently to keep you safe.