• Annual Meeting
  • Alliance Co-Managers' Report - 2011
  • Finance Report - 2011
• Articles & Bylaws
• Board of Directors
• Cooperative Principles
• History
• Job Openings
• Mission Statement
• News
  • 2011 Annual Meeting
  • April 2010 Storm
  • Board Highlights
  • Center Pages
• Service Area
• Service Rules & Regulations
  • 1. Introduction
  • 2. Terms & Conditions
  • 3. Billing Practices
  • 4. Service Charges
  • 5. Deposits
  • 6. Line Extension
  • 7. Operation and Maintenance
• Staff
• Surplus Equipment For Sale
• Touchstone Energy

E. Member Complaints

1. All member complaints will receive prompt and courteous attention.
2. Every effort will be made to achieve complete member understanding and satisfaction in resolution of the complaints.
3. Members will be provided the opportunity to discuss their concerns with the Board of Directors.